Frequently Asked Questions

Lashes

All lashes last up to 25 uses with proper care.

We do our best to keep items in stock, however, there are moments an item goes out of stock. Our restock should be within 3 weeks.

Everyone has different eye shape and size. We recommend to cut the outter corners of the lash strip to match the size of your eye for a perfect fit.

It will depend on how you handle the care of removing the lashes from your lash line. We recommend using an oil base eye makeup remover and apply it to the lash line using a q-tip. Peel slowly starting from the outter side of your eye.

We have two materials. FAUX MINK and 100% MINK

All Lashes Are Cruelty Free & Handmade

Buy Now Pay Later

We are currently offering Sezzle, Afterpay, and Shop Pay

When you proceed to check-out and reach the payment section, you will have the option to choose how you want to pay.

There is no minimum purchase required to use Sezzle. You can split your entire order into 4 interest-free payments over 6 weeks. Does not impact your credit score. You get an instant approval decision.

Afterpay gives an instant approval decision. You can pay it off over 6 weeks with no interest. Does not impact your credit score. There is no minimum purchase requirement.

With Shop Pay you can split your purchase in 4 interest-free payments with a minimum purchase of $50. There is no impact to your credit score.

Shipping

Orders are shipped within 3 business days.

Shipping within the United States is 2-7 business days depending on your choice of shipping method.

International takes about 7-21 business days.

Orders that are over $100 or High Risk will be required to provide a form of government issued ID matching the name on the billing address before we proceed with the order. If we are unable to verify your Identification after 72 hours we will cancel the order.

You will get a tracking number 1-2 business days after you place an order; excluding USA holidays and weekends.

Tracking numbers are sent to the email provided during checkout. Please check your promotions or spam inbox. If you do not receive a tracking number after 3 business days please, contact us immediately at info@cruzlash.com

We cannot take returns nor exchanges due to sanitary reasons, sorry for the inconvenience. All sales are final therefore, no refunds. Please, contact us if you have any issues with your order. info@cruzlash.com

(Subject to change until further notice.)